What you’d want to know
before you pay.

The no-cool call at nine on a Saturday, and the after-hours voicemails that never get called back. On Pro and Scale, Helm picks up, asks what a dispatcher would ask — make, model, what it is doing, whether there is heat in the house, whether anyone is home tomorrow — and holds a slot against a technician who is actually free.

The leak that cannot wait until Monday, and the customer who texts the next company when a reply takes an hour. Once texting is approved, Helm answers within the minute, gets the address and the shut-off story, and books the emergency ahead of the drain clean.

The burning smell near the panel, which is either tonight or a callback you lose. Helm asks the questions that separate the two and escalates to you when the answer is the first one.

You stop finding out on Monday how much the weekend cost. Every call that came in is written down, including the ones nobody answered, and you can read what Helm said in your name.

You stop being the only way in. Helm drafts and waits; you read a week of its work before it says anything on its own, and you move that line when you are ready.

The job is on your phone with the address, the time window, what the customer said last night, and what happened at that house last time. Nobody retypes anything.

Forwarding from any carrier. You keep your number; the calls you can't answer go to Helm, which picks them up on Pro and Scale, and the rest ring where they always did.

The reply and the whole conversation after it are built. The automatic trigger — the thing that fires a text the moment a call goes unanswered — is not proven live right now; ask us where that stands before you rely on it.

Stripe, live today, for the subscription. Taking a card in the field is built but nobody has switched it on yet — ask us where that stands before you rely on it. When it is switched on, Helm takes a flat percentage of each payment — 3.9% on Starter, 3.7% on Pro, 3.5% on Scale — with no separate per-transaction fee. That is not the cheapest processing you can buy; your subscription is billed separately and is not affected.

Jobber reads into Helm and was verified against a live account on 17 August 2026. It is read-only by design: your platform stays the system of record, and Helm cannot write back to it.

ServiceTitan and Housecall Pro have never been run against a live account, so we will not give you a date. There is no single sign-on and no SCIM. A public interface for developers exists and is switched off. Calendar sync is built and waiting on the accounts to turn it on.

Yours. The record of a house — the Lintel — belongs to the home and travels with the property, which is the one thing on this site we will not trade away.

Run your line. Answer, quote from your prices, book onto your board, and write down what happened.

Sell it, or train anything on it beyond your own account.

One walled-off space per company, enforced by the database rather than by our good intentions. Every table your data lives in is scoped to your account, and that wall is checked, not assumed.

Ask us and we act on it — export or delete, through the same request the privacy policy describes, not an instant button. A person handles it, inside the 45 days the law allows. Deleting a customer clears what identifies them; the conversation record itself is not yet part of that same removal.

One press on any conversation, and it is yours. Helm stops sending on that thread and goes back to drafting.

It hands the conversation to a person rather than guessing, and you set how cautious that is.

Every action is written down in order and you can read it. Helm never touches the database directly; it works through a fixed set of steps, each one logged.

No one yet. You would be the first pilot.

support@helmpro.io, and a person reads it — not a queue, not a bot. The reply times we aim for are on the help page. They're aims, not a signed SLA, and email is still the fastest way to reach us.

Not a staffed support line, and we would rather say so than give you a number that rings out. Email gets a person faster today.

The demo is on this site. Say something a customer would say and read what comes back, then try to make its board double-book.

Once your number is forwarded, if Helm hasn't caught a job you'd otherwise have missed in your first 14 days, we refund the month in full.

It speaks in your shop's voice, because you set the tone, the phrasing and the policies. You can read every message it drafts before anyone else does.

It quotes from your price book rather than guessing, and books through the same guarded path your team uses. When it is not sure it escalates instead of inventing an answer.

It cannot. A clash is refused rather than accepted and sorted out later, and the same rule runs on the server. Try it on the demo.

You are not handing it anywhere. It stays in your own walled-off space, it is never sold, and nothing is trained on it beyond your account.

Forward your number and tell it your trade, your hours and your service area. Most shops start in drafts-only, where it suggests and you approve.

Because it is not the same job. ServiceTitan runs the shop; on Pro and Scale, Helm answers the phone the shop cannot get to and books into it. If you already run one, keep it — Helm reads from it and never writes back.

Emergencies are the case it is most cautious about. It asks the questions that identify one and hands the conversation to a person rather than booking it for Tuesday.