Terms of Service

Helm Pro provides software for home service businesses, including AI-assisted SMS, missed-call recovery, lead management, scheduling, dispatch support, analytics, and related operational tools.

We may update, modify, or discontinue features from time to time. Beta or early-access features may be offered as-is with limited support.

You must be at least 18 years old and authorized to bind the business you represent.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You must provide accurate account information and keep it current.

You retain ownership of the business data, customer lists, messages, and content you submit to the Services ("Customer Data").

You grant Helm Pro a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Services, secure the platform, and comply with law.

You represent that you have all rights and consents necessary for Helm Pro to process Customer Data as configured by you.

THE PROPERTY RECORD. Helm Pro maintains a record of a property's equipment and service history, built from the calls and jobs handled for that property. You agree that equipment and job facts arising from work at a property may be contributed to that property's record, that the record is not your exclusive property, and that it is not removed when your relationship with that property ends.

Helm Pro does not claim ownership of a property record and does not sell it. The bound on the paragraph above is the whole of it: what is contributed is equipment and job facts about a property. Your customer list, your pricing, your message content and your notes are Customer Data, remain yours under this section, and are not contributed to any property record.

You will use the Services only for lawful business purposes and in compliance with all applicable laws, regulations, and carrier or platform policies.

You will not use the Services to send unlawful, harassing, deceptive, or unsolicited communications; infringe intellectual property; attempt unauthorized access; reverse engineer the Services except where permitted by law; or interfere with platform security or performance.

You are solely responsible for the content of messages sent through your account, including AI-generated content sent on your behalf.

If you use SMS, voice, or other messaging features, you are solely responsible for recipient consent, opt-out handling, quiet hours, do-not-call compliance, and industry-specific rules applicable to your business.

You will not use Helm Pro to send messages without valid consent or to misrepresent your identity or affiliation.

Carriers and messaging providers may filter, delay, or block messages that violate their policies.

AI features are assistive tools, not a substitute for licensed professional judgment where required by law.

AI responses may be incorrect, incomplete, or inappropriate. You are responsible for configuring guardrails, reviewing outputs, and supervising use in your business.

Helm Pro tells callers and texters that they are speaking with an AI. You can change the wording of that disclosure; you cannot switch it off, and we do not provide a setting that does.

You are responsible for what your business does with AI output, including any price it quotes, any availability it states, and any commitment it makes on your behalf.

BOOKINGS ARE NOT GUARANTEED. Helm Pro books appointments on your behalf using AI. It can get one wrong — the wrong time, the wrong address, the wrong service — or fail to create one at all. We do not guarantee that any booking is made, that any booking is correct, that any arrival window is met, or that any job is completed. You remain responsible for the work you do and the appointments you keep.

Arrival windows, confirmations, and status messages sent to your customers are estimates generated from the information in your account. They are your statements to your customer, not ours, and Helm Pro is not a party to the agreement between you and your customer.

Helm Pro is not liable for business decisions made based on AI suggestions or automated actions you enable.

If you subscribe to a paid plan, you agree to pay the fees described at purchase or in an order form, plus any applicable taxes. Usage-based charges (for example, message or AI-usage overages) are billed in arrears for the period in which they were incurred.

AUTOMATIC RENEWAL. Subscriptions renew automatically at the end of each billing period — monthly for monthly plans, annually for annual plans — for a further period of the same length, and your payment method will be charged the then-current fee, until you cancel. You authorize this recurring charge when you subscribe.

HOW TO CANCEL. You may cancel at any time, without contacting us and without a fee, from Billing in the Console, or by emailing support@helmpro.io. Cancellation takes effect at the end of the billing period in which you cancel; you keep access until then and are not charged again.

MONEY-BACK GUARANTEE. Once your number is forwarded, if Helm hasn't caught a job you'd otherwise have missed in your first 14 days, we refund the month in full. This guarantee applies to your first paid billing period only. To request a refund under it, contact us at support@helmpro.io within 14 days of your first charge.

Cancelling before the end of a period does not entitle you to a refund of the current period's fee, except where required by law or as provided by the money-back guarantee above. Fees already paid are otherwise non-refundable.

We may change pricing effective on your next renewal. We will give you at least thirty (30) days' notice by email before a price increase takes effect, and you may cancel before renewal if you do not agree.

If a payment fails, we may retry it and may suspend the Services after notice until the balance is paid.

WE DO NOT OFFER A FREE TRIAL. Your first month is charged when you check out. The money-back guarantee in Section 7 is what protects you instead: you can have the month back rather than wait a month to find out whether Helm Pro works for you.

If we ever do offer a free trial, we will tell you its length and what happens at the end before it starts, and it will not convert into a paid subscription without your affirmative agreement to be charged.

Features labeled beta, preview, or early access are provided as-is, may change or be withdrawn, are excluded from any commitment about availability or support, and should not be relied on for business-critical work.

We will use reasonable measures to protect Customer Data as described in our Privacy Policy.

You are responsible for configuring user access, reviewing AI behavior, and using available security controls within the product.

Helm Pro may provide tools to photograph a check, read the printed banking details, check image quality, and keep a record of it. These are record-keeping and quality tools only.

Helm Pro is not a bank, is not a money transmitter, and does not deposit, cash, negotiate, endorse, present, or otherwise process checks. Helm Pro never takes possession or control of funds represented by a check.

You are the depositor of record. Depositing a check is done by you, through your own financial institution, under your own deposit agreement with that institution. You are responsible for confirming that your deposit agreement permits you to deposit a check based on an image captured by your personnel, and for complying with that agreement, including any requirement to retain or destroy the physical check.

You are responsible for the accuracy of the amount, the banking details, and any endorsement, and for not presenting the same check more than once. Duplicate-detection and image-quality warnings in the Services are advisory aids and are not a guarantee that a check is valid, unique, collectible, or acceptable to any financial institution.

You instruct Helm Pro to process check images as your service provider and confirm you have any consent required from the person who wrote the check.

You appoint Helm Pro as your limited agent for the sole purpose of receiving, holding and settling payments made by your customers for services you provide. A payment received by Helm Pro or its payment processor is treated as received by you, and your customer's obligation to you for that amount is discharged at that moment, even if settlement to your account has not yet completed. Helm Pro deducts its fee from amounts collected and settles the remainder to you.

The fee is a percentage of each card payment collected through the Services and depends on your plan. The rate for each plan is published at helmpro.io/pricing. It is a single flat percentage; there is no separate per-transaction charge, and we will give you notice before it changes.

Card payments are processed by our payment processor under its own agreement with you. Availability depends on completing that processor's onboarding and verification, which is outside our control.

The Services may integrate with or rely on third-party providers (for example, telecommunications, cloud infrastructure, email, and authentication services). Your use of those services may be subject to their terms.

We are not responsible for third-party services outside our reasonable control.

Unless you have signed a separate written service level agreement with us, the Services are provided without a committed uptime or response-time guarantee. We aim for high availability and will use commercially reasonable efforts to keep the Services running, but no specific level is promised.

We may perform maintenance that temporarily interrupts the Services, and will give advance notice for planned maintenance where practicable.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, Helm Pro DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that AI outputs will be accurate, that messages will always be delivered, or that the Services will meet every business requirement without configuration and oversight.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Helm Pro WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Helm Pro'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID Helm Pro FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You will defend, indemnify, and hold harmless Helm Pro and its officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your Customer Data, your use of the Services, messages sent through your account, violation of these Terms, or violation of applicable law.

You may stop using the Services at any time; see Section 7 for how to cancel a paid subscription.

We may suspend or terminate access if you violate these Terms, create security or legal risk, fail to pay fees when due, or if required by law or a provider. Except where immediate action is needed to protect the platform or comply with law, we will give you notice and a reasonable opportunity to cure.

Upon termination, your right to access the Services ends.

You may export your Customer Data at any time while your account is active, using the export tools in the Console or by requesting an export from us.

For thirty (30) days after termination, we will keep your Customer Data available and will provide an export on written request to support@helmpro.io. We do not charge for a single standard export.

After that thirty (30) day window, we will delete or de-identify Customer Data in accordance with the retention schedule in our Privacy Policy, except where we are required to retain it by law, for an active legal hold, or for the limited purposes described in that policy.

If your account is terminated for non-payment, we will still honor an export request made within the thirty (30) day window.

We may update these Terms from time to time. We will post the updated Terms with a new effective date and, where the change is material, give you at least thirty (30) days' notice by email or in-product notice before it takes effect.

If you do not agree to a material change, you may cancel before it takes effect; continuing to use the Services after that date means you accept the updated Terms.

We will not apply a material change retroactively to a dispute that arose before the change.

These Terms are governed by the laws of the State of Iowa, USA, without regard to conflict-of-law principles, except where mandatory local law applies.

Except for injunctive relief, disputes will be resolved in the state or federal courts located in Iowa, and you consent to personal jurisdiction there.

Before filing a claim, each party agrees to try in good faith to resolve the dispute informally by contacting the other in writing and allowing thirty (30) days to respond.

If you believe content on the Services infringes your copyright, send a notice with the information required by 17 U.S.C. §512(c)(3) to legal@helmpro.io.

We will respond to valid notices and may remove content and terminate repeat infringers.

You represent that you are not located in, and are not a national or resident of, a country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list.

You will not use or export the Services in violation of U.S. export control or sanctions laws.

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government action, internet or telecommunications failures, and outages at third-party infrastructure providers. Payment obligations are not excused.

You may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets. We may assign these Terms to an affiliate or a successor. Any other attempted assignment is void.

We will send legal notices to the email address on your account; you should send them to legal@helmpro.io. It is your responsibility to keep your account email current.

These Terms, together with the Privacy Policy, the Acceptable Use Policy, the Data Processing Addendum, and any order form or supplemental agreement, constitute the entire agreement between you and Helm Pro LLC regarding the Services.

If any provision is unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions remain in effect.

Our failure to enforce a provision is not a waiver. Sections that by their nature should survive termination — including ownership, fees accrued, disclaimers, limitation of liability, indemnification, and governing law — survive.

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship, and there are no third-party beneficiaries.

Questions about these Terms: legal@helmpro.io.

Provider: Helm Pro LLC (doing business as Helm Pro).