Try it.
A demo shop with made-up customers and scripted replies. Helm has no customers yet.
- Helm0:00Northwind Home Services, this is Helm. How can I help?
- Caller0:05The upstairs unit quit and the house is getting hot.
- Helm0:11I can get someone out. Is anyone unwell, or is it just the cooling?
- Caller0:18Just the cooling. We can wait until tomorrow.
- Helm0:24Understood. I have tomorrow between nine and eleven. Does that work?
- Caller0:31Yes, that works.
- Helm0:36Done. A technician will text you before he leaves.
Booked: tomorrow, nine to eleven, Oak Street.
This is a scripted example call, not a real customer. Live calls open here once the cost limits are on.
Say something a customer would say.
Pick one, or type your own below, and read what Helm says back.
The customer,
Hi — our AC stopped cooling tonight. Can someone come tomorrow?
Helm,
Sorry to hear that. We have a 9–11am window tomorrow in your area. Does that work, and what's the service address?
Now try to make it double-book.
Move a job on top of one that is already there.
Marcus
Dana
Priya
| Whitfield, Repair | Marcus 8:00 |
| Tran, Tune-up | Marcus 10:00 |
| Ríos, Emergency | Dana 8:30 |
| Okafor, No cooling | Dana 10:30 |
| Kim, Tune-up | Priya 9:00 |
| Bell, Repair | Priya 11:00 |
Helm books around this board and refuses a clash. Drag a job onto a busy technician to try it.